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Personal Information Policy

Personal Information Policy


Valid from 25th May 2018.


Personal Information Controller


Identity of the Personal Information Controller: Michael P. Thiele, Luzna 2, 160 00 Praha 6, Czechia
Contact details: [email protected]

Legal Basis for Personal Information processing


We process your personal information because it is necessary:
- For the performance of a contract to which you are the party
- In order to take steps at your request prior to entering into a contract
- For compliance with a legal obligation to which we are subjected


Purpose of Personal Information processing


We process your personal information solely for the purpose of fulfilling your order. We do not use it for any marketing purposes.

When you proceed to checkout, fill in the checkout form but do not complete your order, we process:
- Your name, address, email, phone, IP address and browsing history
- We erase the information after 10 days

When you complete the order, we process:
- Your name, address, email, phone, IP address and browsing history
- We erase the information from electronic storage the day after sending the order to you, unless you give us consent to store it longer

Process of Personal Information processing


- When you proceed to checkout and fill in the checkout form, we store the personal information in our website database hosted by Infomart 2000 in the United States for 10 days or until we ship the order to you.
- If you select payment processed by PayPal, we forward your name, address, email and phone to PayPal so that you do not have to type them to their payment gateway again. Processing of your personal information by PayPal is subject to your separate agreement with PayPal. Once you complete your payment through PayPal, we receive confirmation email to our internal mailbox hosted by Tiscali Media, containing your name, address, email and phone. We erase this email the day after we send your order to you. Your name, address, email and phone remains stored in the PayPal database and made accessible to us for 36 complete months after your payment has been done. Then it gets erased by PayPal.
- If you select wire transfer payment, we receive your payor details in the account statement from our bank where it remains stored and accessible to us. We print it and store in hardcopy in our archive for 10 full years. Then we destroy it and erase it from bank statement list.
- Once you complete your order, we receive confirmation email containing your name, address, email and phone to our internal mailbox hosted by Google. We erase it from there the day after we send the order to you.

- For orders below 10.000 CZK (approx. 400€): We print your name and address on your receipt which we put into the shipment box. We store anonymized copy of the receipt on local harddisk in our office and as a hardcopy in our archive for 10 full years. Then we erase and destroy it.
- For orders exceeding 10.000 CZK (approx. 400€): We print your name and address on invoice which we send to you and keep stored on local harddisk in our office and as a hardcopy in our archive for 10 full years. Then we erase and destroy it. We handover tax documents including invoices to local accounting firm 158 s.r.o. who elaborates the personal information on our behalf for the purpose of our compliance with local legal obligations each month. They return the tax documents to us after closure of the fiscal year each March.
- For Priority Parcel and door-to-door shipping services: your name and address is processed by the shipping carrier for the purpose of fulfillment of your order and pursuant to their personal information policies.

Access to personal information is limited to the store owner who is the personal information controller at the same time and, in the case of invoices above 10.000 CZK, to the accounting firm we use for elaborating of our tax evidence. If you give us permission to store your personal information for extended period of 6 months, you enable us to better resolve possible issues with delayed/lost shipments and process easier your possible requests for return or replacement.

We use cookies to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
We utilize Google Analytics and Google webmaster Tools which collect anonymized browsing data from our website.


Storage of Personal Information


Where we store your personal information and how is it secured:
- In the database of our website, hosted by Infomart 2000, 6691 Nob Hill Road, Tamarac, FL33321, USA. Infomart 2000 is compliant to the EU-US Privacy Shield. The store platform is PCI compliant. Personal information is stored in the United States. Access to the personal information is restricted to the store owner and protected by name/password authentication. Data entered into website checkout form is encrypted using dedicated SSL.
- In our internal mailboxes hosted by Google (for order confirmation messages) and by Tiscali Media (for PayPal payment confirmation messages). Access to the data is restricted to the store owner and protected by name/password authentication.
- On harddisk inside personal computer in our office in Prague, Czechia. Access to the data is restricted to the store owner and protected by name/password authentication.
- Printed on invoices over 10.000 CZK, stored in archive in our office in Luzna 2, Praha 6, 16000 Czechia and temporarily in the office of our accounting firm 158 s.r.o., Pocernicka 509, Praha 10, 10800 Czechia.

Your rights related to Personal Information processing


You have the following rights. You can execute them by emailing a request to [email protected] We will process the requests within 24 hours.

Right to be forgotten: You may request us to delete your data from our order database and associated mailboxes, to cancel your account or to cancel your subscription to our newsletter.
Right to object: You may opt out of our website’s emails and mailing list.
Right to rectification: You may request us to update your subscriber/contact data in our store and mailing lists.
Right of access: Our Privacy Policy describes what data we collect and how we use it.
Right of portability: You may request us to export any of your personal information.

Backup for Future Use


If you give us explicit permission by ticking the appropriate checkbox in the checkout form, we may notify you of current promotions, specials and new additions to the Prague Souvenirs site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.